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Payment

All goods remain property of Watkins Soap Company until payment is received. All orders must be paid for in full before dispatch. Allow 3 working days for clearance if paying by cheque.

Carriage

Carriage is included on all orders over £300 (EX VAT) otherwise an £8.00 fee will be payable. Free carriage is not applicable on bespoke soap orders. For overseas shipping (including ROI & Northern Ireland) please contact us for a quote, or alternatively we will be happy for you to arrange your own carriage.

Minimum Orders

We do not have a minimum order; however there are minimum quantities on products.

Delivery Times

We aim to deliver your order within 3 to 4 working days; however during peak times i.e. October to December it may be wise to enquire about delivery date at the time of placing your order. We use a courier delivery service with a next day delivery time between 9am - 5am. If you require a Premier delivery service, please ask for quote. If you wish to have an alternative delivery address, or request a safe place for your parcels to be left, please let us know when placing your order.

Cancellations & Returns

Under the statute laws for Consumer Protection and the Distance Selling Regulations 2000 (which may be amended from time to time) you have the right to cancel the contract for the purchase of your good at any time up to 7 working days after delivery. You may cancel your order by contacting us via email to info@soapmakers.com. To qualify for a refund, the goods must be returned to us in resalable condition. You are responsible for the cancelled goods until they are received by us. We will refund the cost of the cancelled goods only when they are received by us. This will be done as soon as practicable but in any event within 30 days of receipt of the cancelled goods.

 

 

Watkins Soap Co Ltd

Units 1-2 Wood Road

Borley Green

Woolpit

Bury St Edmunds

IP30 9RR

Telephone: 01359 242880

Fax: 01359 242890

Company Registration Number 4442362